Sweetums

At Hopine, we strive to create unique, high-quality personalized gift boxes for our customers. Please review our return and refund policy below to ensure a seamless experience.

1. Personalized Items:

Since our gift boxes are personalized with the recipient's name, message, or custom design, we cannot accept returns or exchanges on these items unless there is an error on our part (e.g., incorrect personalization or damaged items).

2. Damaged or Defective Products:

If your personalized gift box arrives damaged or defective, please contact us within 7 days of receiving your order. Provide detailed photos of the damage or defect, including the packaging, and we will work with you to resolve the issue. Depending on the situation, we will offer a replacement or full refund.

3. Incorrect Personalization:

If an item is personalized incorrectly due to a mistake made by us (e.g., misspelled name, wrong design, or incorrect details), we will provide a free replacement or a full refund once the issue is verified.

4. Change of Mind:

As each gift box is custom-made, we do not accept returns for change of mind or if you no longer wish to keep the item. Please double-check the personalization details before placing your order.

5. How to Request a Return or Refund:

To initiate a return or refund request, please follow these steps:

• Contact our customer support team at [ hopinegifting@gmail.com / 9545047336 ] within 7 days of receiving your order.
• Provide your order number, a description of the issue, and photos (if applicable).
• We will review your request and guide you through the next steps.

6. Shipping Fees:

If you are eligible for a return due to an error on our part (e.g., damaged or incorrect product), we will cover the cost of return shipping. However, if the return is due to personal reasons or change of mind, the return shipping will be at your expense.

7. Refund Processing:

Once your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

We aim to ensure that every gift box is crafted to perfection. If you have any concerns about your order, please don’t hesitate to contact us, and we’ll be happy to assist you.

Thank you for choosing Hopine!

At Hopine, we want to ensure that your personalized gift box reaches you on time and in perfect condition. Please review the following shipping information to understand our process and timelines.

 

1. Order Processing Time:

• Since each gift box is customized and personalized, please allow up to 3-5 business days for order processing before shipping.
• During peak seasons (e.g., holidays), processing times may be slightly longer. We recommend placing orders early to ensure timely delivery.

2. Shipping Methods:

We offer several shipping options to accommodate your needs:

• Standard Shipping: Typically arrives within 5-7 business days.
• Expedited Shipping: Typically arrives within 2-3 business days.
• Overnight Shipping: Arrives the next business day (if ordered before [cutoff time]).

All shipping options will be available at checkout. Delivery times are estimates and may vary depending on location, weather, and other factors beyond our control.

 

3. Shipping Costs:

• Shipping fees are calculated based on the destination and the size of your order.
• You will be able to review the exact shipping cost at checkout before confirming your order.

4. Tracking Your Order:

Once your personalized gift box has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

 

5. Address Accuracy:

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error after placing your order, please contact us as soon as possible at [email/contact info].

 

6. Shipping Delays:

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances, including weather, carrier delays, or customs processing. We appreciate your understanding in such cases.

 

Thank you for choosing Hopine! We are dedicated to delivering a delightful unboxing experience for you and your loved ones. If you have any questions or need assistance with shipping, feel free to contact us at [ hopinegifting@gmail.com / 9545047336 ].